RETURN AND REFUND POLICY

RETURNS

All returns must be postmarked within (30) days of the purchase date. All returns items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at bio.rich@yahoo.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address :

BIORICH MARKETING

Attn : Returns

RMA#

NO 2, JALAN PPSL 2, PUSAT PERNIAGAAN SUNGAI LIAS,

SUNGAI BESAR, SELANGOR 45300

Malaysia

Return shipping charges will be or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of you item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email your returns has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at :

bio.rich@yahoo.com

03 – 3224 8721
03 – 33100050